In an effort to simplify billing procedures, the Board of Commissioners is moving to bill on a monthly basis beginning in January 2020. Monthly bills will be due on the 20th of the month they are issued.
Please look to closely at your first bill next year. Monthly billing will not only be simpler and easier to read, but will also provide the district with monthly consumption data.
This regular data collection will help us detect water leaks sooner, provide customers with regular consumption detail and aid in a rate study for consumption-based billing in 2021.
Feel free to contact us if you have any questions about this transition!
Upcoming Special Meetings:
Date/Time: Tuesday, December 10, 10:00am
Place: District Office 772 E Chesapeake Drive
Purpose: Interviewing Potential Candidates for Board of Commissioners
Date/Time: Tuesday, December 17, 1:00pm
Place: District Office 772 E Chesapeake Drive
Purpose: Accepting the resignation of Commissioner #3 and appointing a commissioner to fill that seat.
All meetings of the board of commissioners are open to the public.
The district office will be closed:
January 1, 2020
January 20, 2020
Drippy the Droplet's Water Saving Tip:
“Proper winterization of pipes within and around your home is an important part of conservation. Help your water system beat the cold and prevent leaks. Winterize!”
Please take five minutes and watch this hilarious yet extremely eye opening video about the impact of "flushable" wipes on sanitary sewer systems.
Don't Believe the Hype! Wipes Clog Pipes
"Flushable" wipes are not, in fact, flushable. Wipes and other trash clog pipes and damage pumps and other wastewater treatment equipment. Only toilet paper is designed to break down as it travels through the wastewater treatment process.
Even though a product may say it is "flushable," unless it is toilet paper, it should not be flushed!
Pay Your Bill 24/7 With Our New IVR System!
Here is another fast and convenient way for you to pay your bills 24/7! No computer necessary. Simply call toll-free (877) 434-9310.
What is the IVR system? The IVR (Interactive Voice Response) system provides you with a complete bill payment system over the phone. You can pay your bills anytime and anywhere. All you need is a phone.
How does it work? You dial the toll-free number (877) 434-9310 and provide your water-sewer account number to locate your bill. The IVR system will tell you your account balance, the payment due date, and then guides you to make your payment. You continue to make payments using a credit card, debit card, or eCheck. You are provided with a confirmation number and notified whether the transaction was successful or not.
Having trouble with the phone payment system? Be sure to: ~ Wait for the voice to stop speaking before entering your account number ~ Call from a clear phone connection ~ Avoid excessive background noise
Additionally, you may call the payment center (800) 720-6847 and make payments over the phone with a live operator, if you’d prefer. Both the IVR system and our payment center offer service in English and Spanish. (Note: Payment center Spanish service hours vary.) If you have questions about IVR, call Xpress Bill Pay at (800) 766-2350. Xpress Bill Pay is the online payment portal for Hartstene Pointe Water-Sewer District.
You also have the option of viewing and paying your bill online. Just click the "Online Payments" link at the top of this webpage.
Sewer Issues? We Can Help!
The District now has a sewer line inspection camera for investigating and locating sewer line issues. This can save hundreds of dollars in fees a plumber would charge to locate the source of sewer issues.
Please contact the District if:
· Sewage backs up into your home
· You smell sewage outside your home
· A manhole cover is missing or out of place
· A cave-in or ground settlement develops in your yard or street near a sanitary sewer
When you call us with an issue, we will respond as quickly as possible to investigate.
If a problem is found in the District sewer line, we will service the line and correct the issue. If the problem is found to be your private line, we will inform you as soon as possible so you may contact a plumber to service your line and repair any damage which may have occurred.
Go Paperless, Set Up AutoPay, and More With New Payment System
As a way to offer you more choices in how you pay your bills, Hartstene Pointe Water-Sewer District has partnered with Xpress Bill Pay, the premier provider for online bill payment systems. Through our new system you can get your bill electronically, check your balance, manage your automatic payment, make a one-time payment, and much more!
All you need is an Internet connection through a Web browser and an e-mail address. It’s simple to use. Every month we’ll send you a reminder e-mail to let you know when your bill is online. Then you just log in to your account at XpressBillPay.com and view your bill. You can also see up to a full year’s history of your account online.
We offered this service at the request of our customers — You asked and we delivered! To sign up, just go to www.xpressbillpay.com and follow the instructions there. It’s free to sign up and free to use. Sign up today!
Be On the Lookout For Leaks
Observant residents reporting potential leaks often save the District many hours and resources attempting to locate leaks and treating large amounts of wasted water. If you suspect a water leak please call the District Office at (360) 427-2413 or send an email to firstname.lastname@example.org.